At TADSummit on the 12 and 13 November in Istanbul, there will be six work streams over the two days of the event, as described in this Introduction to TADSummit weblog. The work streams will be divided into detailed case studies and facilitated work group discussions focused on solving / exploring key issues in building the telecom application development ecosystem. This weblog focuses on work stream 5, service innovation processes. You’ll see the approach is straight forward and practice based.
There will be work stream sign-up so people can choose what stream is right for them. Each work stream leader will choose the format that is right for their work stream. We’re having an online discussion for each of the work streams in the run up to TADSummit to expand on the issues, generate discussion, and ensure the time working together in Istanbul is intense and productive.
Work Stream 5. Is focused on addressing the question, “Processes for successful new service commercialization.”
Service innovation within a telco isn’t easy, but we must never give-up else resign the business to just being an ISP. This work stream is a frank review of how people are finding ways to force action (what has worked), the barriers to overcome, and even when service innovations get launched how to protect them from the “anti-bodies” within every organization.
We’ll structure for first half hour with a panel discussion of prominent innovators within Telcos to share their experiences, for example: Giles Corbett (a serial entrepreneur and intrapreneur) on the essence of how he made Libon work within Orange. Patrice Crutel with extensive service development experience across the whole ecosystem. We reviewed one of his services, B.Duo, last year in this weblog. He described TADSummit as “THE PLACE TO BE PRESENT” the capitalization is his We have many more proven innovators lining up to join the panel. Each will give the top three things that made their service innovation success possible.
We’ll then discuss and consolidate their experiences into a high level recipe for service innovation success. BUT, this is not a one-size-fits-all formula, my hope is we can identify some critical must-haves, and then start to understand where differences in approach buy alprazolam online legally must emerge given each attendee’s specific situation.
We’ll break into groups to work on specific questions around service innovation processes. Which is the main point of this weblog to promote discussion on the questions we should address. Here are some of my suggested questions, please comment, add, edit, group, etc. Thanks.
- Should Service Innovation be kept separate from from the rest of the organization? And if so, how should it be structured?
- Should there be line of business owners for new services?
- When does corporate protection of new services get removed? So cannibalization issues can be addressed as a company?
- How do we break from the traditional ‘plan and build everything and launch ready to scale to millions with little feature flexibility’ and adopt a more incremental approach that collaborates with early adopter customers to find the right recipe for success?
- Service innovation with partners is critical, its a core assumption of the telecom application developer ecosystem and Manifesto. But how should it be managed? In my experience its quite ad-hoc, yet when a process is put in place is ends up stifling partner innovation. How can we get this right?
- What are telecom application developer requirements for effective partnering? We’ll have a number of telecom application developers involved in TADSummit to contribute on this one.
- What are the best processes for working with Ecosystem partners? Given the discussion in Work Stream 2 on platform and ecosystem models.
- What are the typical budgets, people, team mix, approach to market that leads to service innovation success? If it is always small and lean with a diverse team, then what specifically should we be looking for to maximize chances for success?
- What are the best tools?
- Innovation means ‘failure is part of the process’, what are the criteria to define failure rather than continuing to searching for the right recipe so the team can move onto the next service innovation project?
The above are only some suggestions. In the lead-up to TADSummit we want as many people as possible to contribute to the questions and structure of this work stream so we address the right questions and move the ecosystem forward to greater service innovation success.