Category Archives: Event Review

TADSummit Asia Wrap-up. TADSummit EMEA Americas Launch.

That’s a wrap on TADSummit Asia 2020. Through the month of May we’ve created an important milestone by documenting the status, latest thinking and best practices in Programmable Communications / Telecoms (CXTech). Thank you to our sponsors for making TADSummit Asia 2020 possible:  Sangoma, Asterisk, VoIP Innovations (Apidaze), and TeleSign. Thank you to every one of the presenters and panelists … Continue reading TADSummit Asia Wrap-up. TADSummit EMEA Americas Launch.

The Universal Telecom API in Asia Panel Discussion

TADSummit Asia 2020 Panel Discussion: Why Asia could be the best region for a Universal Telecom API Asia is unique in programmable telecoms (CXTech). We’ve not yet seen dominant region-wide CPaaS providers (like Twilio in North America) nor dominant telcos (like Vodafone in Europe) nor broad adoption of UCaaS/CCaaS by enterprises. Developer adoption of communication … Continue reading The Universal Telecom API in Asia Panel Discussion

Sangoma: Asterisk, VoIP Innovations, FreePBX

What is Asterisk? A great introduction to the  world’s oldest, largest, and most successful open source telecoms project. VoIP Innovations – Apidaze by Joe Aponick VoIP Innovations is a Wholesale VoIP provider with hundreds of thousands of active DIDs in over 8,500 rate centers in the US and 60 countries. It’s focused on providing service to … Continue reading Sangoma: Asterisk, VoIP Innovations, FreePBX

Innovator Interview: Manjeet Singh, CEO & Co-founder at Buddy4study

Programmable Communications Innovator Interview: Manjeet Singh, CEO & Co-founder at Buddy4Study I first met Manjeet in person at TADSummit 2015. He presented in the Telestax slot, in an illustrious morning plenary of the first day of TADSummit with: Tropo (who had recently been bought by Cisco); Nexmo (who were soon to be bought by Vonage); … Continue reading Innovator Interview: Manjeet Singh, CEO & Co-founder at Buddy4study

How chatbots enhance customer engagement and customer communication by Jay Shah

How chatbots enhance customer engagement and customer communication by Jay Shah 1) Introduction Brief introduction of &How Intelligence Current market situation Market is changing rapidly in real-time, tectonic shifts happening in the world How COVID-19 has helped to fuel the usage for chatbot technology The technology ranges from ‘text chatbot’ to ‘virtual assistant’, with ‘virtual … Continue reading How chatbots enhance customer engagement and customer communication by Jay Shah

The Anatomy of a Small Scale Question Classification Engine by David Curran

The Anatomy of a Small Scale Question Classification Engine by David Curran, Machine Learning Engineer, Openjaw Technologies Another great presentation on chatbots with a focus on question classification and practical issues of deploying chatbots in China. Great review of the approach to classifying questions for a chatbot to determine the intents of customers. Think of … Continue reading The Anatomy of a Small Scale Question Classification Engine by David Curran

How to improve Natural Language Datasets by David Curran

How to improve Natural Language Datasets.  David Curran, Machine Learning Engineer at OpenJaw Technologies. You can follow along this clean-up of the natural language data set here: https://github.com/cavedave/datacleanup. In many chatbot projects the basics of good input data are skipped through, rather focusing on the ‘intellectual’ pursuit of funky machine learning models and algorithms. It’s the … Continue reading How to improve Natural Language Datasets by David Curran

Improving the Experience of Realizing CXTech Use Cases by Marten Schoenherr

Improving the Experience of Realizing CXTech Use Cases by Marten Schoenherr, CEO/Founder at Automat Berlin GmbH Marten works with many providers across the CPaaS landscape. From communication service providers, through CPaaS challengers and the CPaaS Leaders. He has a nice model for describing the spectrum of providers, from the CSPs providing the raw materials, through the … Continue reading Improving the Experience of Realizing CXTech Use Cases by Marten Schoenherr

CPaaS: Let the Great Unbundling Begin! by Dave Horton

CPAAS: Let the Great Unbundling Begin! Dave Horton, Creator of drachtio.org, the open source framework for SIP Server applications Ten years in, and the CPAAS industry is as healthy as ever… Or is it? All technologies tend to follow an evolution curve where “all-in-one” highly bundled solutions inevitably progress towards the selection of best-of-breed components. … Continue reading CPaaS: Let the Great Unbundling Begin! by Dave Horton

Programmable Telecoms: What is in IT for Telcos? by Sebastian Schumann

Programmable Telecoms – What is in IT for Telcos? by Sebastian Schumann, Technology & Innovation at Deutsche Telekom Sebastian’s presentation does a great job of bridging the thinking across the traditional telco world, and the CPaaS world (or CXTech world). He explains the NT (Network Technology) / IT (Information Technology) view within telcos, where IT … Continue reading Programmable Telecoms: What is in IT for Telcos? by Sebastian Schumann