Event Review

A Slice of TADSummit: Customer Experience

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In this series of weblogs, A Slice of TADSummit, we review some of the important themes from TADSummit EMEA Americas 2020. This slice focuses on Customer Experience. Thank you to all the presenters and our sponsors: Automat Berlin, GoContact, Radisys, and Sangoma for making TADSummit possible. Marlon Bowser, CEO, HTK (data-driven CX & loyalty) Marlon has been CEO of HTK for over 24 years. Before … Continue reading A Slice of TADSummit: Customer Experience →

Event Review

A Slice of TADSummit: Open Source

In this series of weblogs, A Slice of TADSummit, we review some of the important themes from TADSummit EMEA Americas 2020. This slice focuses on Open Source. Thank you to all the presenters and our sponsors: Automat Berlin, GoContact, Radisys, and Sangoma for making TADSummit possible. In putting this slice together I realized how many sessions included open source. It’s a component of almost every presentation given … Continue reading A Slice of TADSummit: Open Source →

Event Review

A Slice of TADSummit: Fraud and Security

In this series of weblogs, A Slice of TADSummit, we review some of the important themes from TADSummit EMEA Americas 2020. This slice focuses on Fraud and Security. This segment is a little broader as identity is an important element that enhances customers’ experiences. Thank you to all the presenters and our sponsors: Automat Berlin, GoContact, Radisys, and Sangoma for making TADSummit possible. Security and … Continue reading A Slice of TADSummit: Fraud and Security →

Event Review

A Slice of TADSummit: Telco Innovation

In this series of weblogs, A Slice of TADSummit, we review some of the important themes from TADSummit EMEA Americas 2020. This slice focuses on Telco Innovation. Thank you to all the presenters and our sponsors: Automat Berlin, GoContact, Radisys, and Sangoma for making TADSummit possible. Telco innovation is tough, its the innovator’s dilemma writ large. I recently reviewed an industry-insider initiative “Accelerating Innovation in the … Continue reading A Slice of TADSummit: Telco Innovation →

Event Review

A Slice of TADSummit: Developers

In this series of weblogs, A Slice of TADSummit, we review some of the important themes from TADSummit EMEA Americas 2020. This slice focuses on Developers. Thank you to all the presenters and our sponsors: Automat Berlin, GoContact, Radisys, and Sangoma for making TADSummit possible. Invited Keynote: Engaging Developers. Steven Goodwin, Award-winning CTO, author, keynote speaker, and developer I’m pleased to welcome Steven as an invited … Continue reading A Slice of TADSummit: Developers →

Event Review

A Slice of TADSummit: Cloud and Serverless

In this series of weblogs, A Slice of TADSummit, we review some of the important themes from TADSummit EMEA Americas 2020. This slice focuses on Cloud and Serverless. Thank you to all the presenters and our sponsors: Automat Berlin, GoContact, Radisys, and Sangoma for making TADSummit possible. Adventures in Real-Time Communications in the Cloud, Manuel Pombo, GoContact This is an excellent introduction to the core … Continue reading A Slice of TADSummit: Cloud and Serverless →

Event Review

That’s a wrap for TADSummit EMEA Americas 2020

Phew! TADSummit EMEA Americas 2020 ended up with a jam-packed agenda. Thank you to all the presenters and our sponsors: Automat Berlin, GoContact, Radisys, and Sangoma for making TADSummit possible. There are 62 videos, the most generated for any TADSummit over its 8 year history. Through the month we had over 3000 views on Youtube, with several videos watched over 100 times already. And we … Continue reading That’s a wrap for TADSummit EMEA Americas 2020 →

Event Review

Callcenter AI for when you don’t have a callcenter (in a pandemic). Rob Pickering

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Callcenter AI for when you don’t have a callcenter (in a pandemic). Rob Pickering, Founder Aplisay All the way back in 2014, Rob was one of the first TADHack Global winners. He also presented at TADSummit 2014 in Istanbul. Then in 2018 on “The Emerging Dichotomy, Centralized versus Decentralized Communications. What is Means to Your Business.” and … Continue reading Callcenter AI for when you don’t have a callcenter (in a pandemic). Rob Pickering →

Event Review

Security and Real-time Communications – a maze of twisty little passages, that all look alike. Olle E. Johansson

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Security and Real-time Communications – a maze of twisty little passages, that all look alike. Olle E. Johansson, Consultant in network security and real-time communication – PKI, webrtc, SIP , XMPP, Kamailio and Asterisk expert. This is an excellent story about SIP & Security. Olle takes us on a journey into a cave, through twisty … Continue reading Security and Real-time Communications – a maze of twisty little passages, that all look alike. Olle E. Johansson →

Event Review

Call Centers under Stress, Shai Berger

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Call Centers under Stress, Shai Berger, CEO Fonolo. Shai is a regular TADSummit contributor: In 2019 he presented on “The Race to Control the Customer Service Messaging Channel.” This presentation looked at how Facebook, Apple and Google are competing with each other; the ecosystem of vendors around them; and how proprietary messaging platforms compare with other … Continue reading Call Centers under Stress, Shai Berger →

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