Tag Archives: context

Conversation Intelligence Review, TADSummit 2022

These TADSummit 2022 reviews are a chance to give all the excellent content deserved attention and add my commentary on its importance. In this article I cover the presentations focused on conversation intelligence. Here are the links to the review of the Keynotes, and to my presentation What Happened Since we Last Met?, lots more … Continue reading Conversation Intelligence Review, TADSummit 2022

Innovator Interview: Marlon Bowser, CEO, HTK (data-driven CX & loyalty)

Marlon Bowser, CEO, HTK (data-driven CX & loyalty) The background to the interview is described below the video embed. I found the interview refreshing and insightful, it provides some great quotes such as: “Context is more important than channel.” The contextual relevance of voice, SMS, email or web chat as channels will remain for years to … Continue reading Innovator Interview: Marlon Bowser, CEO, HTK (data-driven CX & loyalty)