Tag Archives: scam

Skype 1 – 0 Robocalls: How TeleSign helped Skype “Score” against fraudulent callers, Abhijeet Singh

Skype 1 – 0 Robocalls: How TeleSign helped Skype “Score” against fraudulent callers. Abhijeet Singh, Senior Product Manager, TeleSign Here are a couple of excellent introductions to Telesign from previous TADSummits: At TADSummit Americas 2019, a keynote from Pierre Demarche, VP Product and Marketing, TeleSign on Identity, Authentication, and Programmable Telecoms. At TADSummit Asia 2020, … Continue reading Skype 1 – 0 Robocalls: How TeleSign helped Skype “Score” against fraudulent callers, Abhijeet Singh

Fighting Fraud and Delivering Frictionless Customer Experience in the Contact Centre, Abhinav Anand

Fighting Fraud and Delivering Frictionless Customer Experience in the Contact Centre, Abhinav Anand, Chief Product Officer at Smartnumbers. Abhinav provides an excellent quantified review of the role Smartnumbers plays in call center fraud and authentication. For inbound calls they are in the signalling path and use over 200 parameters in their machine learning model. Gathering data … Continue reading Fighting Fraud and Delivering Frictionless Customer Experience in the Contact Centre, Abhinav Anand