This session on programmable telecoms in customer interactions was always going to be tough as it was a mix of in-person and remote. I do this regularly across TADHack and TADSummit, usually it works well… Ideally I’d like everyone to be in-person. But given practical realities hybrid in-person / remote sessions are inevitable. Plus as a … Continue reading TADSummit 2018: Customer Interactions Session
The TADSummit 2018 Agenda is available for download without any email capture, its freely available. We still have a few more presentations and sponsors to add. TADSummit is unique, independent, no BS, and packed; the thought-leadership event in programmable telecoms. We review highlights from the agenda in this weblog. Thanks to Altice Labs, ENTER, Apidaze, Cequens, TeleSign, tyntec, VoIP Innovations, and Wazo, for sponsoring TADSummit 2018! And all … Continue reading TADSummit 2018 Agenda
Stream 4, Contextual Comms, Conversational CRM, BOTs, reviews the practical impact of the changes happening to communications. Messaging and IP Communications as a Platform providers are diversifying the options for communications, and how businesses communicate with their customers. We are only at the early stages of this change, however, multi-channel communications, session management, automation (BOTs) … Continue reading Stream 4: Contextual Comms, Conversational CRM, BOTs
To address the area for improvement in enabling more discussion and Q&A on the presentations given during TADSummit. We are running weekly “TADSummit Revisited” Hangout OnAir sessions every Wednesday. We kicked off with Thomas Howe, his presentation and slides are shown below, as well as the OnAir session at the end of this weblog was broadcast live … Continue reading TADSummit Revisited, Thomas Howe, Just KISST.me!
Thanks for everyone’s feedback on TADSummit. To address the area for improvement in enabling more discussion and Q&A on the presentations given during TADSummit. The plan is to run a weekly “TADSummit Revisited” Hangout OnAir session every Wednesday. The exact time will depend on the locations of the people joining the Hangout. We’ll gather off-line questions, … Continue reading TADSummit Revisited, In-depth Q&A
On Day 1 after lunch we ran 3 streams in parallel. This weblog reviews the work stream “Meet the TADHack Developers”. Presenting were: Thomas Howe, Communications Service Designer, KISST.me; Ben Klang, Founder, Principal & Technology Strategist, Mojo Lingo; Antón Rodríguez Yuste, Telecom Software Engineer, Optare Solutions; Chad Hart, Chief Editor & Independent Consultant, webrtcHacks; João Trindade, Android Developer, Talkdesk; and Gloria … Continue reading Work Stream 1, Meet the TADHack Developers