Tag Archives: Value

Keynote Review TADSummit 2022

Running the event on a tight budget means I’m often dealing with logistics during the event. This year Youtube streaming in Portugal was problematic, the event location had 200 Mbit/s bidirectional, I think it was the local ISP messing with the stream. Anyway, these reviews are in part for me to give all the excellent … Continue reading Keynote Review TADSummit 2022

Innovator Interview: Marlon Bowser, CEO, HTK (data-driven CX & loyalty)

Marlon Bowser, CEO, HTK (data-driven CX & loyalty) The background to the interview is described below the video embed. I found the interview refreshing and insightful, it provides some great quotes such as: “Context is more important than channel.” The contextual relevance of voice, SMS, email or web chat as channels will remain for years to … Continue reading Innovator Interview: Marlon Bowser, CEO, HTK (data-driven CX & loyalty)