Tag Archives: Whatsapp

How Not To Build a Chatbot, Muzzamel Mazidee

Video and Slides Outline: How Not to Build a Chatbot Muzzamel Mazidee, Director of Partnerships UIB We try to understand, from the consumer’s perspective, why chatbots fail to deliver a good experience and what thought processes need to be considered when venturing into such deployments. Presentation Review You can ask Mel questions in the comments … Continue reading How Not To Build a Chatbot, Muzzamel Mazidee

EVA from Sri Lanka, Ruwan Dissanayaka & Thushara Rankothge

Video and Slides Outline: The award winning chatbot platform EVA from Sri Lanka for any business to increase the brand reputation and customer satisfaction. Ruwan Dissanayaka, Co-Founder/CEO at Extrogene Software Pvt Ltd.Thushara Rankothge, Co-Founder/CTO at Extrogene Software Pvt Ltd. EVA – Extrogene Virtual Assistant is an award winning chatbot platform for any business where it … Continue reading EVA from Sri Lanka, Ruwan Dissanayaka & Thushara Rankothge

A Slice of TADSummit: Customer Experience

In this series of weblogs, A Slice of TADSummit, we review some of the important themes from TADSummit EMEA Americas 2020. This slice focuses on Customer Experience. Thank you to all the presenters and our sponsors: Automat Berlin, GoContact, Radisys, and Sangoma for making TADSummit possible. Marlon Bowser, CEO, HTK (data-driven CX & loyalty) Marlon has been CEO of HTK for over 24 years. Before … Continue reading A Slice of TADSummit: Customer Experience

Introduction to hSenid Mobile Keynote at TADSummit Asia with Roshni and Sandarenu

On Monday 29th April 7AM NYC / 4:30 PM Colombo Sri Lanka we’re running a webinar with Roshni Hewamallika and Sandarenu Madan Arachchige of hSenid Mobile. Note, because of the ongoing security operations in Sri Lanka we moved the start time 1 hour earlier than previously published. The purpose of this webinar is to introduce the hSenid Mobile … Continue reading Introduction to hSenid Mobile Keynote at TADSummit Asia with Roshni and Sandarenu

Powering MEA’s next-gen conversational experiences: ChatApps, RCS, and Bots

A contemplative outlook on the future of next-gen conversational experiences in the Middle East and Africa region by Cequens. The digital frontier has massively changed during the past two decades, evident with the prevalent use of the internet, mobile users and their use of social media. To date, more than half of the world’s population is … Continue reading Powering MEA’s next-gen conversational experiences: ChatApps, RCS, and Bots

Telecom Application Developer Manifesto Released for Public Comment

The sponsors of the Telecom Application Developer Summit made a press release today, copied in this weblog, on a Manifesto to solve the Telecom Industry’s innovation gap. Austin TX, Cambridge UK, Colombo Sri Lanka, Paris France, San Francisco CA, 1st October 2013 – Apidaze, hSenid Mobile, OnMobile, OpenCloud, Telestax, and Tropo Inc., the companies leading … Continue reading Telecom Application Developer Manifesto Released for Public Comment