Video and Slides

Outline

Radisys Keynote: How Programmable Digital Engagement Can Evolve Customer Experience Past Voice & Messaging

Adnan Saleem, CTO – Software and Cloud Solutions, Radisys; and Al Balasco, SVP Communications Solutions, Radisys.

Today’s digitally powered economy is set to take off. By leveraging the high-bandwidth, low-latency network services, operators use APIs to expose their network services, allowing a vast community of new mobile and web application developers to create new experiences without telephony communications infrastructure expertise. With the rapid advances in fixed and wireless networks, such as 5G, service providers are in a position to leverage this new programmable communications paradigm to facilitate a new wave of innovation in immersive real-time communications, IoT, Artificial Intelligence, Media Analytics, and Edge Computing applications.

Radisys enables a range of new digital engagement applications that can help service providers innovate and increase revenue. Rather than relying on just voice-first capabilities, service providers powered by Radisys Engage can open their networks to the innovation of programmable AI, Speech Analytics, and Computer Vision and create unique applications that will attract and retain consumers and businesses.

You will learn:

• How conversational AI-based Video Virtual Assistants to automate customer engagement
• How conversational in-call assistants can performs biometric authentication, reduce background noise on live calls, and more
• How to use virtual assistants for hyper-personalized digital commerce in AR/VR applications

Review

Thank you Adnan for waking early to be on the call at 6AM local 🙂 Radisys have a massively popular media server, deployed in many telcos around the world, as well as cloud-based communication service providers.

They’ve made their media server programmable, the Engage Digital Platform, and built a number of applications to immediately deploy on that platform. They demonstrated a number of use cases, the in-call agent demo was for me very compelling.

I asked the question, why hasn’t an in-call assistant taken off, we’ve been talking about it for a decade. Simply, the performance (speech recognition) has not been good enough. With the convergence of technologies and user acceptance of voice agents, the time is now right. On a call, a speech assistant really should be there by default, its nearly 2022!

Adnan did a deep dive into the programmability of the platform and the low-code and no code options for building communication applications. Much of this information has never been shared publicly, its great the TADS community is getting early insight into how to program the Radisys Engage Digital Platform.