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TADSummit Timed Agenda, Day 2 23rd October 2024

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TADSummit is the thought-leadership event in programmable communications / telecoms for over ten years.

We deliver the truth, no BS. Truth you can build your business on. The segmented agenda is here, and the Day 1 agenda here. All times are Eastern Standard Time (New York City time).

TADSummit Sponsors

Summary, Timed Agenda: 23 October

08:00 Evolve or Get Left Behind, The Next Generation of CPaaS is Here. Dinesh Saparamadu, Founder and CEO, hSenid Mobile
https://blog.tadsummit.com/2024/11/05/evolve-or-get-left-behind-the-next-generation-of-cpaas-is-here-dinesh-saparamadu-hsenid-mobile/

08:30 Wadaro, how in-SIM software is revolutionizing telecoms. Robert Wakeling, Founder and CEO, Wadaro
https://blog.tadsummit.com/2024/10/25/in-sim-software/

09:00 Slash the Industry 4.0 Gordian Knot – Simplify Digital Transformation with Programmable Communications. Matthew D Smith, Chief Executive Officer, fieldcloud SAS
https://blog.tadsummit.com/2024/11/14/matthew-smith-2/

09:30 Understanding the Brands and their Messaging Needs. Holly ‘The SMS Queen’ Depies, SMS and Contact Center Technology Consultant.
https://blog.tadsummit.com/2024/11/11/holly-the-sms-queen-depies/

10:00 Voice AI: Breaking Past the Bullshit. RJ Burnham, Founder & CEO at Consig AI.
https://blog.tadsummit.com/2024/11/13/rj-burnham-2/

10:30 Voxist’s Real Time Enterprise AI. Karel Bourgois, Founder & CEO Voxist, President Le Voice Lab, VP of Technology Hub France IA, Member of the AI Expert Panel Bibliothèques Sans Frontières · International Corporate and Administration Volunteer.
https://blog.tadsummit.com/2024/11/13/karel-bourgois/

11:00 TADSummit Panel Discussion. Are LLMs about to disrupt enterprise SaaS (Software as a Service)? Karel Bourgois, Founder & CEO Voxist; Paul Sweeney, Co-Founder and Chief Strategy Officer, Webio; Lyle Pratt, Vida.io Founder & CEO; Nikhil Gupta, Founder, CTO @ Vapi (YC W21); RJ Burnham, Founder & CEO at Consig AI
https://blog.tadsummit.com/2024/11/01/tadsummit-panel-discussion-are-llms-about-to-disrupt-enterprise-saas-software-as-a-service/

12:00 The Future of Business Messaging. Scott Warner, Business Consultant

12:30 LUNCH

13:00 Telephone Consumer Protection Act for the International Audience. Eric Troutman, Czar of the TCPA, Tsar of the TSR, Telecom Attorney, Partner Troutman Amin, LLP, Founder TCPAWorld.com, Founder and President R.E.A.C.H
https://blog.tadsummit.com/2024/10/24/robocalling-dream-team/

13:30 The Truth of RoboCalling in the US. Alex Quilici, CEO @ YouMail
https://blog.tadsummit.com/2024/10/24/robocalling-dream-team/

14:00 Vida Voice AI. Lyle Pratt, Vida.io Founder & CEO
https://blog.tadsummit.com/2024/11/13/lyle-pratt-2/

14:30 A2P Revenue Assurance, Carriers Can Take Back Control! Ivan Maksic, ValleyData.
https://blog.tadsummit.com/2024/10/31/ivan-maksic/

Timed Agenda: 23 October

08:00 Evolve or Get Left Behind, The Next Generation of CPaaS is Here <return to summary>

Dinesh Saparamadu, Founder and CEO, hSenid Mobile

CPaaS is evolving from a traditional telco-centric model into a unified, AI-driven, omnichannel ecosystem. Businesses can now leverage tools like AI-powered sales agents and omni-channel engagement solutions across platforms such as WhatsApp, Messenger, and Viber.

  • SMS and traditional VAS are no longer sufficient; personalized, richer communication is crucial to meet modern customer demands.
  • Real-world case studies will highlight how businesses are leveraging next-gen CPaaS to boost customer acquisition, retention, and growth.
  • Embracing next-gen CPaaS is essential for maintaining a competitive advantage in today’s dynamic digital world.

08:30 Wadaro, how in-SIM software is revolutionizing telecoms <return to summary>

Robert Wakeling, Founder and CEO, Wadaro

  • Wadaro improves mobile customers’ quality of experience (QoE) using in-SIM software. We’ve been doing it for 20 years.
  • Wadaro enables telcos to measure the experience customers actually receive. Not a signal measured in a van driving down a road in a completely different radio environment.
  • And we do so much more. SIM farms can be a thing of the past. Regulators can confirm coverage and performance targets. Telcos can optimize network investment based on customers’ actual experience. Measure actual dropped call rates. Intelligence at security incidents. And so much more.

09:00 Slash the Industry 4.0 Gordian Knot – Simplify Digital Transformation with Programmable Communications <return to summary>

Matthew D Smith, Chief Executive Officer, fieldcloud SAS

  • The Byzantine Maze: Navigating Complexity in Industry 4.0
  • The Gordian Knot: Cutting the BS of Digital Transformation
  • Overcome Vested Interests: Breaking Down Barriers from Incumbent Vendors
  • Escape The Labyrinth: Ensuring Long-Term Success in Industry 4.0

09:30 Understanding the Brands and their Messaging Needs <return to summary>

Holly ‘The SMS Queen’ Depies, SMS and Contact Center Technology Consultant

What do brands want from messaging?

A quick review of the US messaging market for the international audience, it’s unique..

Beyond SMS, do brands care about RCS or MMS or WhatsApp today?

How does spam get into SMS? 

Why doesn’t everyone just use Twilio, Syniverse or Sinch? 

10:00 Voice AI: Breaking Past the Bullshit <return to summary>

RJ Burnham, Founder & CEO at Consig AI

While AI is the latest buzzword, there’s a lot of hype overshadowing the real advancements. The world of voice AI is evolving at breakneck speed. What was impossible a few years ago is now within reach.

But with these advancements come new challenges. From barge-in issues to streaming models, we need to rethink our approach to harness the full potential of voice AI. Having worked on voice “AI” since the 90s, I’ve seen the technology grow and transform.

This talk dives into the complexities, addresses the current gaps, and explores cutting-edge solutions that are reshaping the industry.

Topics will include:
* Rethinking barge-in for seamless interactions;
* Tackling real-time processing and latency; and
* Leveraging streaming models for better performance.

10:30 Voxist’s Real Time Enterprise AI <return to summary>

Karel Bourgois, Founder & CEO Voxist, President Le Voice Lab, VP of Technology Hub France IA, Member of the AI Expert Panel Bibliothèques Sans Frontières · International Corporate and Administration Volunteer.

  • What do we mean by Real Time Enterprise AI? It’s a delightful, natural chatbot that harnesses not only the tapped knowledge in your enterprise (documents), but all the untapped knowledge in voice:
    • Everyday customer, partner, employee conversations, voice mail, dictations, conference calls, training, etc.
  • AND all the communications that are missed:
    • Corporations are facing a 30k person year knowledge deficit as baby boomers retire. Capturing that knowledge through voice is by far the most efficient method and is urgently required. 
    • Operational communications are another gap, for example the daily pre-shift briefings and end of day reviews in a factory, not to mention the continuous interactions between operators and their colleagues.
  • Voxist has built simple methods to capture voice in a variety of situations so enterprises finally have an adequate knowledge base across their operations.
  • We’ll wrap up by exploring some use cases to highlight the important role voice plays in fully understanding your business.

11:00 TADSummit Panel Discussion. Are LLMs about to disrupt enterprise SaaS (Software as a Service)? <return to summary>

In 2020 we ran a panel at TADSummit on “Serverless and RTC (Real Time Communications).” The conclusions from that panel continue to ring true today, 4 years later.  The importance of examining the specific workloads, AGM (Amazon, Google, and Microsoft) define developer fashion, so serverless is required to remain relevant. The key is some workloads are well suited to serverless, and some like the real time communications core are not, even today. We brought together people working at the coalface of that segment of programmable communications. The result passed the test of time.

One of the current memes on LLMs (Large Language Models) is their impending disruption of enterprise SaaS. An AI agent is claimed to replace many enterprise SaaS, across customer communications, workflows, accounting, sales operations, enterprise resource planning, etc. Sebastian Siemiatkowski, CEO Klarna, announced earlier this year that Klarna’s new OpenAI-powered assistant handled two thirds of the Swedish fintech’s customer service chats in its first month. Not only were customer satisfaction metrics better, but by replacing 700 full-time contractors the bottom line impact is projected to be $40M. They’ve shut down SFDC and Workday SaaS. Klarna is an important data point, and as I’ve pointed out over the years BABS (Bay Area BS) can have a heavy spin.

When I examine what the innovators are doing, it’s highly focused, so the problem is constrained. Webio – debt conversations, Vida – specific SME customer conversations and scheduling, Voxist – I think is the broadest offer at the moment on capturing enterprise processes through voice. From academics I’m seeing discussions on the need to combine LLM + ML (Machine Learning) to deliver unique insights and fewer hallucinations. 

  • The shift seems to be predicated on Agentic Architectures. What is an Agentic Architecture? What are the factors impacting its development?
  • Most see Vertical LLM’s being the sweet spot, given the limited availability of enterprise data. Everything else gets eaten by the LLM Platforms (OpenAI, etc.). Are these assumptions correct?
  • Where do you see the current Agentic Architecture successes? What are the numbers? What are the timelines, 2, 5, 10 years?
  • How does LLM/Agentic change the specifics of what CX/ xCaaS does today? Voice, Messaging/ RCS/, eMail, Webchat = channels but what happens in and around these channels in this future picture.
  • How does innovation in communications platforms translate into real value in AI and agent-based systems? Where do we see the most significant shifts occurring, and how do these technologies deliver beyond just the communications layer?

12:00 The Future of Business Messaging <return to summary>

Scott Warner, Business Consultant

  • Trends in Use Cases
  • New Technology (Rich Messaging, AI etc).
  • Challenges of Fragmentation 
  • Operator approaches
  • Opportunities and threats

12:30 LUNCH

13:00 Telephone Consumer Protection Act for the International Audience <return to summary>

Eric Troutman, Czar of the TCPA, Tsar of the TSR, Telecom Attorney, Partner Troutman Amin, LLP, Founder TCPAWorld.com, Founder and President R.E.A.C.H

What is the Telephone Consumer Protection Act?

Eric Troutman is one of the industry’s leading Telephone Consumer Protection Act (TCPA) class action defense lawyers. The TCPA is the primary federal law governing the regulation of telephone solicitations.

Why is there so much litigation around it?

Where the promise of fast cash and ambiguity intersect, you’re likely to find litigation. With millions (or even billions) in potential TCPA exposure arising out of pedestrian and unavoidable so-called crimes – like accidentally calling the wrong number when your customer changes cell phones without letting you know – the TCPA quickly became the plaintiff’s bar golden goose. It’s the biggest cash cow.

How can you protect my business?

Troutman Amin is a true legal powerhouse, built specifically to assist companies with their most complex litigation and compliance needs.

13:30 The Truth of RoboCalling in the US <return to summary>

Alex Quilici, CEO @ YouMail

  • Defining and Quantifying the Problem part of the RoboCalling Problem.
  • What is working vs. what is not working.
  • How to REALLY solve the problem.
  • What about solving the RoboTexting problem?

14:00 Vida Voice AI <return to summary>

Lyle Pratt, Vida.io Founder & CEO

  • Vida provides lifelike and realistic AI voice and messaging agents for SMBs, SMEs, Developers, and Individuals via its in-house proprietary platform. Answer calls and texts with AI that always works and is never busy.
  • Lyle’s multi-decade journey in voice AI, from BetterVoice, through some big companies, to Vida
  • Why we built Vida and how the go-to-market is immediately delivering
  • Vida roadmap and why Jambonz?
  • Build voice AI in 2024

14:30 A2P Revenue Assurance, Carriers Can Take Back Control! <return to summary>

Ivan Maksic, ValleyData

ValleyData is a team of independent consultants dedicated to empowering stakeholders in the telecom and CPaaS sectors with expert guidance.

We specialize in comprehensive 360-degree A2P SMS and RCS consultations, serving a diverse array of key players within the ecosystem—including Mobile Operators, Aggregators, Carriers, ISV’s, CPaaS providers and Enterprises.

Our commitment is to deliver industry insights and best practices that will accelerate your success and reduce the learning curve in the complex messaging landscape.

Over the past ten years carriers have become increasingly reliant on aggregators to help address the issue of A2P fraud.

This path has not always led to successful outcomes. Given the rise of AIT (Artificially Inflated Traffic) to the point brands have moved to other forms of transport, such as email (that shows how bad things have become) and passkeys.

ValleyData delivers a quantified status report across the use cases on the extent of revenue leakage. After which, optionally a plan can be created to remove those sources, and protect against further leakage. No internal network access is required, the carrier can take operational control.

Several evaluations will be presented to explain the depth and breadth of the leakage analysis, and subsequent A2P revenue assurance.