Tag Archives: IVR self-service

Fighting Fraud and Delivering Frictionless Customer Experience in the Contact Centre, Abhinav Anand

Fighting Fraud and Delivering Frictionless Customer Experience in the Contact Centre, Abhinav Anand,┬áChief Product Officer at Smartnumbers. Abhinav provides an excellent quantified review of the role Smartnumbers plays in call center fraud and authentication. For inbound calls they are in the signalling path and use over 200 parameters in their machine learning model. Gathering data … Continue reading Fighting Fraud and Delivering Frictionless Customer Experience in the Contact Centre, Abhinav Anand