Tag Archives: Smartnumbers

Event Review

A Slice of TADSummit: Customer Experience

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In this series of weblogs, A Slice of TADSummit, we review some of the important themes from TADSummit EMEA Americas 2020. This slice focuses on Customer Experience. Thank you to all the presenters and our sponsors: Automat Berlin, GoContact, Radisys, and Sangoma for making TADSummit possible. Marlon Bowser, CEO, HTK (data-driven CX & loyalty) Marlon has been CEO of HTK for over 24 years. Before … Continue reading A Slice of TADSummit: Customer Experience →

Event Review

A Slice of TADSummit: Fraud and Security

In this series of weblogs, A Slice of TADSummit, we review some of the important themes from TADSummit EMEA Americas 2020. This slice focuses on Fraud and Security. This segment is a little broader as identity is an important element that enhances customers’ experiences. Thank you to all the presenters and our sponsors: Automat Berlin, GoContact, Radisys, and Sangoma for making TADSummit possible. Security and … Continue reading A Slice of TADSummit: Fraud and Security →

Event Review

That’s a wrap for TADSummit EMEA Americas 2020

Phew! TADSummit EMEA Americas 2020 ended up with a jam-packed agenda. Thank you to all the presenters and our sponsors: Automat Berlin, GoContact, Radisys, and Sangoma for making TADSummit possible. There are 62 videos, the most generated for any TADSummit over its 8 year history. Through the month we had over 3000 views on Youtube, with several videos watched over 100 times already. And we … Continue reading That’s a wrap for TADSummit EMEA Americas 2020 →

Event Review

Summary of TADSummit EMEA Americas Week 3 (16-20th Nov)

This weblog summarises the presentations given during TADSummit EMEA Americas Week 3. Thank you to all the presenters and our sponsors: Automat Berlin, GoContact, Radisys, and Sangoma for making TADSummit possible. We’re seeing 100-120 views per day on the TADSummit Channel, with excellent discussions in the comments section of the weblogs. Even on the weekends we’re seeing 40 views per day. While we … Continue reading Summary of TADSummit EMEA Americas Week 3 (16-20th Nov) →

Event Review

Fighting Fraud and Delivering Frictionless Customer Experience in the Contact Centre, Abhinav Anand

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Fighting Fraud and Delivering Frictionless Customer Experience in the Contact Centre, Abhinav Anand, Chief Product Officer at Smartnumbers. Abhinav provides an excellent quantified review of the role Smartnumbers plays in call center fraud and authentication. For inbound calls they are in the signalling path and use over 200 parameters in their machine learning model. Gathering data … Continue reading Fighting Fraud and Delivering Frictionless Customer Experience in the Contact Centre, Abhinav Anand →