Tag Archives: Customer Experience

A Slice of TADSummit: Applications

In this weblog we review the presentations focused on applications at TADSummit Asia 2021. That is, using programmable communications to make money. In keeping with the TADSummit’s no BS policy, these are practice-focused, sharing insights gained from the field. The presentations include: Airtel IQ: Transforming customer engagement by embedding real-time communications, Ankit Goel and Ishan Bansal, … Continue reading A Slice of TADSummit: Applications

CPaaS Analytics – Insights into the Long Tail, Sandarenu Madan Arachchige, hSenid Mobile

Video and Slides Outline: CPaaS Analytics – Insights into the Long Tail Sandarenu Madan Arachchige, Software Architect, hSenid Mobile hSenid Mobile has been the silent provider of the technology – our CPaaS, where with our Telco partners in the forefront, created eco-systems that have innovated and brought localized services needed by the community from the … Continue reading CPaaS Analytics – Insights into the Long Tail, Sandarenu Madan Arachchige, hSenid Mobile

TADSummit Asia 2021 Agenda

Sponsored by TADSummit is the event for programmable communications, since 2013. All presentations below were given during the month of May 2021. Click on a presentation of interest in the TL;DR agenda to see the outline of that session, and then click on the > Link to slides, video, summary and Q&A < to go … Continue reading TADSummit Asia 2021 Agenda

A Slice of TADSummit: Customer Experience

In this series of weblogs, A Slice of TADSummit, we review some of the important themes from TADSummit EMEA Americas 2020. This slice focuses on Customer Experience. Thank you to all the presenters and our sponsors: Automat Berlin, GoContact, Radisys, and Sangoma for making TADSummit possible. Marlon Bowser, CEO, HTK (data-driven CX & loyalty) Marlon has been CEO of HTK for over 24 years. Before … Continue reading A Slice of TADSummit: Customer Experience