Tag Archives: virtual Conversation

Podcast

TADSummit Online Conference, 23rd April, Visor.ai, Gonçalo Consiglieri

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We must thank João Camarate, an advisor to Visor.ai. A long time TADS member, we ran TADSummit 2022 at his GoContact office in Aveiro after Broadvoice bought them in 2021. Since 2016, Visor have improved and accelerated the customer service experience by automating interactions through different channels such as chat, email, and voice. Beginning with … Continue reading TADSummit Online Conference, 23rd April, Visor.ai, Gonçalo Consiglieri →

Podcast

Podcast 105: Truth in Telecoms, 10 Global Predictions for 2025

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Last week I gave with Commio a presentation on 10 Predictions for 2025. Those were more US focused as that’s the focus of Commio’s business. Several people asked that I do a version more globally focused. So here it is: Here is a quick review of what I covered, the structure is similar to the … Continue reading Podcast 105: Truth in Telecoms, 10 Global Predictions for 2025 →

Podcast

Podcast 81: TADSummit Innovators, Surbhi Rathore, Symbl.ai, Unified Compliance

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Podcast Directory Surbhi Rathore is the founder / CEO of Symbl.ai, a 6 year old start-up focused on conversation AI. Surbhi and her team are TADSummit and TADHack regulars, with past presentations: We’re excited that Surbhi will be joining us in 2024 to present on “Unified compliance for human and AI agents with Call Score.” … Continue reading Podcast 81: TADSummit Innovators, Surbhi Rathore, Symbl.ai, Unified Compliance →

Announcements

vCon Workshop

vCon is an open standard for conversation data. In December 2021 Thomas Howe, CTO of STROLID, introduced vCon. We have iCal that enables anyone to store and exchange calendaring and scheduling information such as events, to-dos, journal entries, and free/busy information. And vCards so anyone can store and exchange electronic business cards, name and address … Continue reading vCon Workshop →