Tag Archives: Fonolo

Weekend Insights from Week 2 of TADSummit EMEA Americas 2021

Day One, Two and Four: Open Source Telecom Survey 2021 Results & Discussion, Alan Quayle. This is our 3rd year of the survey, thank you for your continued support. We received 114 responses to the general survey, +163 project survey responses giving a total of 277 received. Yep, that’s a lot of data, and quite … Continue reading Weekend Insights from Week 2 of TADSummit EMEA Americas 2021

The Labor Shortage Is Rewiring Call Centers, Shai Berger

Video and Slides Outline The Labor Shortage Is Rewiring Call Centers Shai Berger, CEO Fonolo When you run a call center, agent labor is 80% of your operating cost. So if wages go up, it’s a big deal. Call centers throughout the US are facing exactly this situation right now as part of what is … Continue reading The Labor Shortage Is Rewiring Call Centers, Shai Berger

A Slice of TADSummit: Potpourri

In this series of weblogs, A Slice of TADSummit, we review some of the important themes from TADSummit EMEA Americas 2020. This slice focuses on Programmable Communications Potpourri. Thank you to all the presenters and our sponsors: Automat Berlin, GoContact, Radisys, and Sangoma for making TADSummit possible. By Potpourri, I’m not meaning a mixture of dried flowers in a bowl, rather a mixture of interesting presentations from … Continue reading A Slice of TADSummit: Potpourri

That’s a wrap for TADSummit EMEA Americas 2020

Phew! TADSummit EMEA Americas 2020 ended up with a jam-packed agenda. Thank you to all the presenters and our sponsors: Automat Berlin, GoContact, Radisys, and Sangoma for making TADSummit possible. There are 62 videos, the most generated for any TADSummit over its 8 year history. Through the month we had over 3000 views on Youtube, with several videos watched over 100 times already. And we … Continue reading That’s a wrap for TADSummit EMEA Americas 2020

Call Centers under Stress, Shai Berger

Call Centers under Stress, Shai Berger, CEO Fonolo. Shai is a regular TADSummit contributor: In 2019 he presented on “The Race to Control the Customer Service Messaging Channel.” This presentation looked at how Facebook, Apple and Google are competing with each other; the ecosystem of vendors around them; and how proprietary messaging platforms compare with other … Continue reading Call Centers under Stress, Shai Berger

TADSummit Americas Day 1 Morning

TADSummit Americas 2019 ran on the 15-16 Oct, in parallel with the IIT RTC Conference. This weblog provides a summary of the presentations and discussions from TADSummit Americas Day 1 morning. Thank you to TeleSign and Mio for sponsoring TADSummit Americas, all our partners (VoIP Innovations, Apidaze, IIT RTC Conf, IIT RTC Labs, Mind Commerce, Aplisay, The … Continue reading TADSummit Americas Day 1 Morning