Tag Archives: Fonolo

A Slice of TADSummit: Potpourri

In this series of weblogs, A Slice of TADSummit, we review some of the important themes from TADSummit EMEA Americas 2020. This slice focuses on Programmable Communications Potpourri. Thank you to all the presenters and our sponsors: Automat Berlin, GoContact, Radisys, and Sangoma for making TADSummit possible. By Potpourri, I’m not meaning a mixture of dried flowers in a bowl, rather a mixture of interesting presentations from … Continue reading A Slice of TADSummit: Potpourri

That’s a wrap for TADSummit EMEA Americas 2020

Phew! TADSummit EMEA Americas 2020 ended up with a jam-packed agenda. Thank you to all the presenters and our sponsors: Automat Berlin, GoContact, Radisys, and Sangoma for making TADSummit possible. There are 62 videos, the most generated for any TADSummit over its 8 year history. Through the month we had over 3000 views on Youtube, with several videos watched over 100 times already. And we … Continue reading That’s a wrap for TADSummit EMEA Americas 2020

Call Centers under Stress, Shai Berger

Call Centers under Stress, Shai Berger, CEO Fonolo. Shai is a regular TADSummit contributor: In 2019 he presented on “The Race to Control the Customer Service Messaging Channel.” This presentation looked at how Facebook, Apple and Google are competing with each other; the ecosystem of vendors around them; and how proprietary messaging platforms compare with other … Continue reading Call Centers under Stress, Shai Berger

TADSummit Americas Day 1 Morning

TADSummit Americas 2019 ran on the 15-16 Oct, in parallel with the IIT RTC Conference. This weblog provides a summary of the presentations and discussions from TADSummit Americas Day 1 morning. Thank you to TeleSign and Mio for sponsoring TADSummit Americas, all our partners (VoIP Innovations, Apidaze, IIT RTC Conf, IIT RTC Labs, Mind Commerce, Aplisay, The … Continue reading TADSummit Americas Day 1 Morning

TADSummit 2019

We have much planned for TADSummit 2019. First off, we’re expanding from 1 event to 3 events. As I describe the agendas you’ll see the benefits of taking this regionalized approach. The confirmed dates are: TADSummit Asia, Kuala Lumpur, 28-29 May TADSummit Americas, Chicago, 15/16 Oct in parallel with the IIT RTC Conference TADSummit EMEA, … Continue reading TADSummit 2019

TADSummit 2018: Customer Interactions Session

This session on programmable telecoms in customer interactions was always going to be tough as it was a mix of in-person and remote. I do this regularly across TADHack and TADSummit, usually it works well… Ideally I’d like everyone to be in-person. But given practical realities hybrid in-person / remote sessions are inevitable. Plus as a … Continue reading TADSummit 2018: Customer Interactions Session