Tag Archives: Labor Shortage

Weekend Insights from Week 2 of TADSummit EMEA Americas 2021

Day One, Two and Four: Open Source Telecom Survey 2021 Results & Discussion, Alan Quayle. This is our 3rd year of the survey, thank you for your continued support. We received 114 responses to the general survey, +163 project survey responses giving a total of 277 received. Yep, that’s a lot of data, and quite … Continue reading Weekend Insights from Week 2 of TADSummit EMEA Americas 2021

The Labor Shortage Is Rewiring Call Centers, Shai Berger

Video and Slides Outline The Labor Shortage Is Rewiring Call Centers Shai Berger, CEO Fonolo When you run a call center, agent labor is 80% of your operating cost. So if wages go up, it’s a big deal. Call centers throughout the US are facing exactly this situation right now as part of what is … Continue reading The Labor Shortage Is Rewiring Call Centers, Shai Berger