Tag Archives: Call Center Silo

Event Review

Call Centers under Stress, Shai Berger

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Call Centers under Stress, Shai Berger, CEO Fonolo. Shai is a regular TADSummit contributor: In 2019 he presented on “The Race to Control the Customer Service Messaging Channel.” This presentation looked at how Facebook, Apple and Google are competing with each other; the ecosystem of vendors around them; and how proprietary messaging platforms compare with other … Continue reading Call Centers under Stress, Shai Berger →

Event Review

Stream 4: Contextual Comms, Conversational CRM, BOTs

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Stream 4, Contextual Comms, Conversational CRM, BOTs, reviews the practical impact of the changes happening to communications. Messaging and IP Communications as a Platform providers are diversifying the options for communications, and how businesses communicate with their customers. We are only at the early stages of this change, however, multi-channel communications, session management, automation (BOTs) … Continue reading Stream 4: Contextual Comms, Conversational CRM, BOTs →