Tag Archives: crisis

That’s a wrap for TADSummit EMEA Americas 2020

Phew! TADSummit EMEA Americas 2020 ended up with a jam-packed agenda. Thank you to all the presenters and our sponsors: Automat Berlin, GoContact, Radisys, and Sangoma for making TADSummit possible. There are 62 videos, the most generated for any TADSummit over its 8 year history. Through the month we had over 3000 views on Youtube, with several videos watched over 100 times already. And we … Continue reading That’s a wrap for TADSummit EMEA Americas 2020

Call Centers under Stress, Shai Berger

Call Centers under Stress, Shai Berger, CEO Fonolo. Shai is a regular TADSummit contributor: In 2019 he presented on “The Race to Control the Customer Service Messaging Channel.” This presentation looked at how Facebook, Apple and Google are competing with each other; the ecosystem of vendors around them; and how proprietary messaging platforms compare with other … Continue reading Call Centers under Stress, Shai Berger