Before the Serverless Panel session, I asked the panelists to submit a 5 minute video on their “Serverless Opinions.” This was to provide a level-set for the panelists, and enable us to get into the meat of the discussion as quickly as possible. It’s a great resource, and in this weblog I’ve summarized their opinions. … Continue reading Serverless Opinions
Serverless and RTC Panel Discussion. At TADSummit EMEA 2019 we had a number of FinTech start-ups presenting and they expressed surprise at the lack of adoption of serverless across the RTC community. Referring to the approaches described by several RTC service providers as “yak-shaving”. In this session we hear from a number of thought-leaders on … Continue reading Serverless and RTC Panel Discussion
Invited Keynote: Engaging Developers Steven Goodwin, Award-winning CTO, author, keynote speaker, and developer. I’m pleased to welcome Steven as an invited keynote. I can not recommend more highly spending the time to listen to Steven’s presentation. I run TADHack, I help a diversity of businesses engage with many different types of developers around the world. … Continue reading Invited Keynote: Engaging Developers Steven Goodwin
That’s a wrap on TADSummit Asia 2020. Through the month of May we’ve created an important milestone by documenting the status, latest thinking and best practices in Programmable Communications / Telecoms (CXTech). Thank you to our sponsors for making TADSummit Asia 2020 possible: Sangoma, Asterisk, VoIP Innovations (Apidaze), and TeleSign. Thank you to every one of the presenters and panelists … Continue reading TADSummit Asia Wrap-up. TADSummit EMEA Americas Launch.
TADSummit Asia 2020 Panel Discussion: Why Asia could be the best region for a Universal Telecom API Asia is unique in programmable telecoms (CXTech). We’ve not yet seen dominant region-wide CPaaS providers (like Twilio in North America) nor dominant telcos (like Vodafone in Europe) nor broad adoption of UCaaS/CCaaS by enterprises. Developer adoption of communication … Continue reading The Universal Telecom API in Asia Panel Discussion
What is Asterisk? A great introduction to the world’s oldest, largest, and most successful open source telecoms project. VoIP Innovations – Apidaze by Joe Aponick VoIP Innovations is a Wholesale VoIP provider with hundreds of thousands of active DIDs in over 8,500 rate centers in the US and 60 countries. It’s focused on providing service to … Continue reading Sangoma: Asterisk, VoIP Innovations, FreePBX
Programmable Communications Innovator Interview: Manjeet Singh, CEO & Co-founder at Buddy4Study I first met Manjeet in person at TADSummit 2015. He presented in the Telestax slot, in an illustrious morning plenary of the first day of TADSummit with: Tropo (who had recently been bought by Cisco); Nexmo (who were soon to be bought by Vonage); … Continue reading Innovator Interview: Manjeet Singh, CEO & Co-founder at Buddy4study
How chatbots enhance customer engagement and customer communication by Jay Shah 1) Introduction Brief introduction of &How Intelligence Current market situation Market is changing rapidly in real-time, tectonic shifts happening in the world How COVID-19 has helped to fuel the usage for chatbot technology The technology ranges from ‘text chatbot’ to ‘virtual assistant’, with ‘virtual … Continue reading How chatbots enhance customer engagement and customer communication by Jay Shah
The Anatomy of a Small Scale Question Classification Engine by David Curran, Machine Learning Engineer, Openjaw Technologies Another great presentation on chatbots with a focus on question classification and practical issues of deploying chatbots in China. Great review of the approach to classifying questions for a chatbot to determine the intents of customers. Think of … Continue reading The Anatomy of a Small Scale Question Classification Engine by David Curran
How to improve Natural Language Datasets. David Curran, Machine Learning Engineer at OpenJaw Technologies. You can follow along this clean-up of the natural language data set here: https://github.com/cavedave/datacleanup. In many chatbot projects the basics of good input data are skipped through, rather focusing on the ‘intellectual’ pursuit of funky machine learning models and algorithms. It’s the … Continue reading How to improve Natural Language Datasets by David Curran