Tag Archives: Customer Service Communications

TADSummit 2019

We have much planned for TADSummit 2019. First off, we’re expanding from 1 event to 3 events. As I describe the agendas you’ll see the benefits of taking this regionalized approach. The confirmed dates are: TADSummit Asia, Kuala Lumpur, 28-29 May TADSummit Americas, Chicago, 15/16 Oct in parallel with the IIT RTC Conference TADSummit EMEA, … Continue reading TADSummit 2019

TADSummit 2018: Customer Interactions Session

This session on programmable telecoms in customer interactions was always going to be tough as it was a mix of in-person and remote. I do this regularly across TADHack and TADSummit, usually it works well… Ideally I’d like everyone to be in-person. But given practical realities hybrid in-person / remote sessions are inevitable. Plus as a … Continue reading TADSummit 2018: Customer Interactions Session