Tag Archives: context

Podcast

Podcast 97: TADSummit Innovators, Agentic AI Discussion – the rise of reasoning?

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Podcast Directory After the TADSummit panel discussion, “TADSummit Panel Discussion. Are LLMs about to disrupt enterprise SaaS (Software as a Service)?” Paul Sweeney wanted to have a deeper discussion on Agentic AI. To recap the conclusions from the SaaS/LLM discussion: This podcast brought Paul Sweeney of Webio, Kane Simms of VUX World (here’s the link … Continue reading Podcast 97: TADSummit Innovators, Agentic AI Discussion – the rise of reasoning? →

Event Review

Conversation Intelligence Review, TADSummit 2022

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These TADSummit 2022 reviews are a chance to give all the excellent content deserved attention and add my commentary on its importance. In this article I cover the presentations focused on conversation intelligence. Here are the links to the review of the Keynotes, and to my presentation What Happened Since we Last Met?, lots more … Continue reading Conversation Intelligence Review, TADSummit 2022 →

Event Review

Innovator Interview: Marlon Bowser, CEO, HTK (data-driven CX & loyalty)

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Marlon Bowser, CEO, HTK (data-driven CX & loyalty) The background to the interview is described below the video embed. I found the interview refreshing and insightful, it provides some great quotes such as: “Context is more important than channel.” The contextual relevance of voice, SMS, email or web chat as channels will remain for years to … Continue reading Innovator Interview: Marlon Bowser, CEO, HTK (data-driven CX & loyalty) →