Tag Archives: analytics

Event Review

Unified compliance for human and AI agents with Call Score. Surbhi Rathore, CEO & Co-Founder, Symbl.ai

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Surbhi Rathore has been a sponsor of TADHack and TADSummit over the years. Symbl.ai has been leading the real-time AI category since the beginning, since 2018. For the passed 5.5 years Symbl helps businesses understand multimodal interactions at scale to grow revenues and improve operations, across voice calls, videos calls, and messaging. Some of Symbl’s … Continue reading Unified compliance for human and AI agents with Call Score. Surbhi Rathore, CEO & Co-Founder, Symbl.ai →

Event Review

A Slice of TADSummit: Applications

In this weblog we review the presentations focused on applications at TADSummit Asia 2021. That is, using programmable communications to make money. In keeping with the TADSummit’s no BS policy, these are practice-focused, sharing insights gained from the field. The presentations include: Airtel IQ: Transforming customer engagement by embedding real-time communications, Ankit Goel and Ishan Bansal, … Continue reading A Slice of TADSummit: Applications →

Event Review

Airtel IQ: Transforming customer engagement by embedding real-time communications, Ankit Goel & Ishan Bansal

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Video and Slides Outline: Airtel IQ: Transforming customer engagement by embedding real-time communications Ankit Goel, VP & Head Engineering – Digital Enterprise Business at airtel X LabsIshan Bansal, Engineering at airtel X Labs Airtel IQ is the first Telco grade unified cloud communication suite, that drives customer engagement – anytime anywhere. Customer experience – the … Continue reading Airtel IQ: Transforming customer engagement by embedding real-time communications, Ankit Goel & Ishan Bansal →

Event Review

CPaaS Analytics – Insights into the Long Tail, Sandarenu Madan Arachchige, hSenid Mobile

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Video and Slides Outline: CPaaS Analytics – Insights into the Long Tail Sandarenu Madan Arachchige, Software Architect, hSenid Mobile hSenid Mobile has been the silent provider of the technology – our CPaaS, where with our Telco partners in the forefront, created eco-systems that have innovated and brought localized services needed by the community from the … Continue reading CPaaS Analytics – Insights into the Long Tail, Sandarenu Madan Arachchige, hSenid Mobile →

Event Review

CPaaS is dead, Long live CPaaS, Filipe Leitão, 8X8

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CPaaS is dead, Long live CPaaS, Filipe Leitão, EMEA Solutions Engineer, 8X8. In this presentation Filipe covers: Brief history of CPaaS (Communications Platform as a Service) since VAS (Value Add Service) times. It’s not about winning the developer anymore. Or viewed another way, how everyone tries to be what Twilio was 5 years ago. Be … Continue reading CPaaS is dead, Long live CPaaS, Filipe Leitão, 8X8 →