Tag Archives: CX

TADHack, TADSummit Preview, TADSummit Revisited

TADSummit and TADHack 2025 Plans

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Organizational Stuff What TADSummit is about: Honesty and Integrity TADSummit is the thought leadership event in programmable communications / telecoms for 12 years (founded 2013). Our 2025 trends identified honesty and integrity as critically important for customers, https://blog.tadsummit.com/2025/01/17/10-global-predictions-for-2025/.  There’s no hype, just innovators and experts sharing insights that respect you, your business, and your customers. Yes, … Continue reading TADSummit and TADHack 2025 Plans →

Event Review

How Drachtio and Jambonz are changing the World of Programmable Telecoms. Dave Horton

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Dave Horton is the creator of jambonz, the open source voice gateway for CX/AI; and drachtio.org, the open source framework for SIP Server applications. This is an interesting presentation as Dave pivots from the usual platform / technology focus to a business focus. Dave frames what jambonz will become: like Intel, Gore Tex, Vibram and … Continue reading How Drachtio and Jambonz are changing the World of Programmable Telecoms. Dave Horton →

Podcast

Podcast 81: TADSummit Innovators, Surbhi Rathore, Symbl.ai, Unified Compliance

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Podcast Directory Surbhi Rathore is the founder / CEO of Symbl.ai, a 6 year old start-up focused on conversation AI. Surbhi and her team are TADSummit and TADHack regulars, with past presentations: We’re excited that Surbhi will be joining us in 2024 to present on “Unified compliance for human and AI agents with Call Score.” … Continue reading Podcast 81: TADSummit Innovators, Surbhi Rathore, Symbl.ai, Unified Compliance →

Podcast

Podcast 76: Truth in AI, Consig AI, RJ Burnham

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Podcast Directory RJ Burnham is the founder / CEO of Consig AI. I’ve known RJ since his time with Voxeo, which spun out Tropo, a competitor to Twilio, that was sold to Cisco. I really like how RJ positions his experience, he’s been working in voice AI for over 25 years. AI being the latest … Continue reading Podcast 76: Truth in AI, Consig AI, RJ Burnham →

Announcements

Announcing TADSummit 2022

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Welcome! Firstly, thank you to STROLID, Broadvoice / GoContact and AWA Network / Automat Berlin for sponsoring TADSummit 2022. Their support is critical for this event to take place. TADSummit is the thought-leadership event in programmable communications for ten years. You can cut straight to the TADSummit 2022 agenda here, lots to add. And thank … Continue reading Announcing TADSummit 2022 →