All posts by Alan Quayle

Event Review

Unified compliance for human and AI agents with Call Score. Surbhi Rathore, CEO & Co-Founder, Symbl.ai

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Surbhi Rathore has been a sponsor of TADHack and TADSummit over the years. Symbl.ai has been leading the real-time AI category since the beginning, since 2018. For the passed 5.5 years Symbl helps businesses understand multimodal interactions at scale to grow revenues and improve operations, across voice calls, videos calls, and messaging. Some of Symbl’s … Continue reading Unified compliance for human and AI agents with Call Score. Surbhi Rathore, CEO & Co-Founder, Symbl.ai →

Event Review

Voxist’s Real Time Enterprise AI, Karel Bourgois, Founder & CEO Voxist

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Karel Bourgois has been part of TADSummit and TADHack since the beginning. He was the first of us to point out the transformer model had changed the rules in AI. His presentation covers the latest in Voxist, but provides an excellent timeline on the development of AI. He begins with some McKinsey material. This year … Continue reading Voxist’s Real Time Enterprise AI, Karel Bourgois, Founder & CEO Voxist →

Event Review

Is Security in Programmable Communications ready for the post Quantum Era? Kevin Graham, Cavero Quantum

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TADSummit is never afraid of including workshops that may not appear that relevant at first sight. Sometimes technologies leapforward, like AI, and quantum computing could be another. Examples of other workshops: Back in 2021 Craig Richards gave a workshop entitled, My Two Bits on Qubits. If Kevin’s presentation whets your appetite on quantum computing, Craig’s … Continue reading Is Security in Programmable Communications ready for the post Quantum Era? Kevin Graham, Cavero Quantum →

Event Review

Wootag’s Journey. Raj Sunder, Founder and CEO Wootag

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I’ve known Raj Sunder since Bakrie Telecom, where he ran Value Added Services. He was also a presenter at the first TADSummit in 2013, sharing Bakrie Telecom case studies on bringing the internet’s model of freemium to telecoms. It seemed appropriate to kick off with Raj, and see what he’s been upto in the intervening … Continue reading Wootag’s Journey. Raj Sunder, Founder and CEO Wootag →

Event Review

Understanding the Brands and their Messaging Needs Holly ‘The SMS Queen’ Depies

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Holly buys A2P SMS for her clients, brands, she’s a Campaign Service Provider. She’s likely the largest individual brand aggregator in the market. This gives Holly unmatched insight on the challenges and needs of brands. Holly refers the to SMS ecosystem as ancient, which is in some ways unfortunately true. Yet its continued success is … Continue reading Understanding the Brands and their Messaging Needs Holly ‘The SMS Queen’ Depies →

Event Review

Using speech-to-speech models in conversational chatbots. Rob Pickering.

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Rob is a TADSummit and TADHack regular. He provides in my opinion a critical litmus test on whether a new communications technology has potential, the issues to consider, and whether its ready. At the end of this post I include the pitch Rob gave for his hack RTCEmergency at the first TADHack in 2014. Time … Continue reading Using speech-to-speech models in conversational chatbots. Rob Pickering. →

Event Review

Realizing the Benefits of Business Identity for Optimal Consumer Contact. Gerry Christensen, Caller ID Reputation

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Caller ID Reputation provides visibility into how an enterprise’s calls are received by its customers. That is normal, flagged (e.g. scam likely) and blocked. These labels are consumer protection related. About 33% of a businesses calls are impacted by adverse labeling from the analytics engines (AE). There is also the flip side of spoofing and … Continue reading Realizing the Benefits of Business Identity for Optimal Consumer Contact. Gerry Christensen, Caller ID Reputation →

Event Review

Revolutionizing Debt Conversations with Conversation Intelligence. Paul Sweeney, Qamir Hussain, and Enzo Viscito. Webio

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Introduction This is a excellent demo, and shows the power of crafting solutions for specific business problems using AI, which is a piece of the overall solution. Yes, the models will change as the technology rapidly improves. And the solution can evolve to take advantage of those improvements in LLMs (Large Language Model). We’ve been … Continue reading Revolutionizing Debt Conversations with Conversation Intelligence. Paul Sweeney, Qamir Hussain, and Enzo Viscito. Webio →

Event Review

How Drachtio and Jambonz are changing the World of Programmable Telecoms. Dave Horton

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Dave Horton is the creator of jambonz, the open source voice gateway for CX/AI; and drachtio.org, the open source framework for SIP Server applications. This is an interesting presentation as Dave pivots from the usual platform / technology focus to a business focus. Dave frames what jambonz will become: like Intel, Gore Tex, Vibram and … Continue reading How Drachtio and Jambonz are changing the World of Programmable Telecoms. Dave Horton →

Podcast

Podcast 96: TADSummit Innovators. Igor Boshoer, Clerk Chat

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Clerk Chat founded by Alexander Haque, Igor Boshoer, and Will Chertoff, raised $7M in seed funding last month (October). Led by Race Capital with participation from HF0, Mento VC, and Altair VC. They enable AI agents across messaging channels that work on behalf of their customers’ businesses for support, sales and marketing. As you’ll understand, they’re creating an interesting category, … Continue reading Podcast 96: TADSummit Innovators. Igor Boshoer, Clerk Chat →