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TADSummit EMEA Americas 2021 Agenda

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TADSummit is the event for programmable communications since 2013. All presentations, workshops, and panel discussions will be given from 8th November 2021 to 8th December 2021. Click on a session of interest in the TL;DR agenda to see its outline.

We’re going to be virtual again (prolonged pandemic) with a mixture of live and pre-recorded sessions. We plan on 7th and 8th Dec being the core of the live sessions running from 3-5PM CET / 9-11 ET, for keynotes and hot topics so we can gather in real time. Around that we will have live workshops and pre-recorded sessions.

TL;DR (Too Long; Didn’t Read) Version of Agenda

Welcome

Programmable Communications Review

> Link to slides, video, summary and Q&A <

Alan Quayle, independent consultant, founder TADSummit & TADHack

  • Welcome to TADSummit EMEA Americas – how it works.
  • Landscape, Market Sizing, and Growth
  • Trends and Strategy
  • 2021 Review: prolonged pandemic, impressive valuations, and crazy consolidation

Keynotes: Pre-recorded

The ‘Alan thinks this topic is important‘ Keynote: Data isn’t just valuable, it’s going to save the planet!

> Link to slides, video, summary and Q&A <

Miles Cheetham, Co-Chair Open Energy Steering Group, developing standards-based marketplaces for environmental & financial data.

  • How Open Banking proved how we could share data securely at scale (and we’ve now realised that it’s one use case of many)
  • Open Energy showed how the approach and infrastructure is transferable to other sectors (and that interoperability across sectors is possible)
  • What else is possible? (when you start thinking about what you can do with data, you realise the wealth of use cases and problems you can solve)
  • How data will lead us to better decisions (informing corporate and consumer behaviour, investments/use of capital etc.)
  • What we need to do to make this real? (what government, treasuries, regulators and industry need to do)

Keynotes: LIVE 7th Dec, reserve your place here

GoContact Keynote Panel Discussion: The Challenges and Opportunities of merging UCaaS and CCaaS.

> Link to slides, video, summary and Q&A <

  • João Camarate, CTO Broadvoice and GoContact.
  • Shai Berger, CEO Fonolo
  • Adnan Saleem, CTO Software and Cloud Solutions, Radisys
  • Al Balasco, SVP Communications Solutions, Radisys
  • Thomas Howe, CTO STROLID
  • Alan Quayle, Independent
  • Let’s get this one out of the way first, what do you think of the Genesys investment by Zoom, ServiceNow, Salesforce, etc. $580 Million investment at $21 Billion valuation?
  • What customer need is driving the current UCaaS, CCaaS, CPaaS consolidation?
  • Let’s review what’s going on in the market at the moment, it’s busy! Five9 and Zoom, Fuze and 8X8, broadvoice and GoContact, Serenova and Lifesize, Dialpad and Highfive, Talkdesk building out its UC product, Vonage and NVM etc. Why did some work, others receive a cool reception from the market, while others appear to be just good old product development?
  • The buyers for UCaaS and CCaaS have historically been different. They are solving different problems, employee communications and customer communications. They have a common core technology, the telcom app server. But does merging UCaaS and CCaaS really make sense?
  • Focusing on the technology of merging UCaaS and CCaaS, what are the pros and cons?
  • What market segments, or what regions, or what go-to-markets will deliver the results of this merger?
  • Some of the M&A has been video focused. Video is significant in employee collaboration, however, in customer communication it still appears niche. Is video going to make the leap into mainstream customer communications anytime soon?

Radisys Keynote: How Programmable Digital Engagement Can Evolve Customer Experience Past Voice & Messaging

> Link to slides, video, summary and Q&A <

Adnan Saleem, CTO – Software and Cloud Solutions, Radisys; and Al Balasco, SVP Communications Solutions, Radisys.

Today’s digitally powered economy is set to take off. By leveraging the high-bandwidth, low-latency network services, operators use APIs to expose their network services, allowing a vast community of new mobile and web application developers to create new experiences without telephony communications infrastructure expertise. With the rapid advances in fixed and wireless networks, such as 5G, service providers are in a position to leverage this new programmable communications paradigm to facilitate a new wave of innovation in immersive real-time communications, IoT, Artificial Intelligence, Media Analytics, and Edge Computing applications.

Radisys enables a range of new digital engagement applications that can help service providers innovate and increase revenue. Rather than relying on just voice-first capabilities, service providers powered by Radisys Engage can open their networks to the innovation of programmable AI, Speech Analytics, and Computer Vision and create unique applications that will attract and retain consumers and businesses.

You will learn:

  • How conversational AI-based Video Virtual Assistants to automate customer engagement
  • How conversational in-call assistants can performs biometric authentication, reduce background noise on live calls, and more
  • How to use virtual assistants for hyper-personalized digital commerce in AR/VR applications

Keynotes: LIVE 8th Dec, reserve your place here

AWA Keynote. The AWA Story. Liberating a growing market.

> Link to slides, video, summary and Q&A <

Marten Schoenherr, CEO and Founder, AWA Network

The Problem:
Vendor lock in with CPaaS
Black-box conditions
Missing features

The Solution:
Universal API
Real-time routing on a list of integrated providers
Enrich universal API with user preferences not available from the usual suspect CPaaS

Telnyx Keynote

Topic: DDOS, David Casem, CEO Telnyx.

<For security reasons video is being kept private, please ask if you’d like to view the video.>

STROLID Keynote, VCons: A Proposal for an Open Standard for Conversation Data

> Link to slides, video, summary and Q&A <

Thomas Howe, CTO STROLID

  • From Voice to Everything: How conversations have changed in the past 100 years
  • Elements of Conversations: Messaging, voice, participants
  • Gathering the Conversation: A single container for a conversation
  • Conversations as Data: Using conversations for analysis, collaboration and decision making
  • Call to Action: Workgroup on Defining Conversations

Telco

A multi sided marketplace platform for telco enabled products

> Link to slides, video, summary and Q&A <

Werner Eriksen, CTO WorkingGroupTwo

Why has there been so much more innovation in the web- and mobile than other industries? One reason is that the internet and the two major mobile platforms have been great at enabling third party developers to build a wide range of products, as well as offering a great distribution channel towards end-users.

We believe this multi sided marketplace approach is the next step for the telecom industry as well. WGTWO has created a programmable mobile core network, built as a platform, API’ed and delivered as-a-service, along with marketplaces where operators, developers and end-users interact.

This enables 3rd party developers to create great products that people love – helping operators to start using and redistributing these products – and allowing subscribers to find, add, and manage extra products on top of their price plans.Making this a reality is not straightforward.

Let us share our journey, where we started – where we are right now – and the direction we are heading.

Is Mobile Identity, still an opportunity for telcos?

> Link to slides, video, summary and Q&A <

Jesus Cruz Manjavacas, VAS Development Expert at PLAY

  • What indeed is Mobile Identity?
  • Which are the security threads and benefits for users and service providers that Mobile Identity could bring?
  • The talk will give you a different view about this topic, from a mobile operator perspective. I will show you some production usec ases currently used in our Play Identity GW, ending up by talking about which are the main challenges telcos have to still try to succeed, and how to monetize it.

ayoba: a case-study of an operator-led OTT initiative

> Link to slides, video, summary and Q&A <

Yusuf Kaka, Head of Technology, ayoba. Eero Tarjanne, Head of Business and Ecosystem Development, ayoba.

  • It’s not inside, it’s onnnn top: (telcos can do telco.)
  • Proximity matters: (how far away is enough to avoid being sucked into the engine?)
  • Who’s got the most data?
  • Balancing the ecosystem: (or how to convince small fish that they too can be friends with the whale shark)
  • Where are all the devs? (or the challenge of attracting good dev skills to an old industry)

Real Time Communications Insights

How to architect your WebRTC application

> Link to slides, video, summary and Q&A <

Alberto González, CTO WebRTC.Ventures, & Arin Sime, CEO/Founder at WebRTC.ventures and AgilityFeat

  • There is no “one size fits all” application architecture for live video applications using WebRTC.
  • The options vary widely based on your use case and choices between commercial and open-source options for back end services.
  • In this presentation, we will discuss typical use cases and architectural considerations based on our experiences working with a wide range of clients.

The worst of enemies – let’s talk about DDoS and RTC

> Link to slides, video, summary and Q&A <

Sandro Gauci, CEO / Senior Penetration Tester / Chief mischief officer at Enable Security

Why are VoIP and WebRTC services so vulnerable to DDoS and what can we do about it?

  • Distinguish between volumetric and application-level DoS
  • Why volumetric/bandwidth saturation is so effective
  • Application-level DoS, appreciate the complexity of the topic
  • Some demos to illustrate the point
  • General recommendations: security testing, apply changes, preparations, repeat

Customer Communications

The Labor Shortage Is Rewiring Call Centers

> Link to slides, video, summary and Q&A <

Shai Berger, CEO Fonolo

  • When you run a call center, agent labor is 80% of your operating cost. So if wages go up, it’s a big deal.
  • Call centers throughout the US are facing exactly this situation right now as part of what is now widely acknowledged as an historic labor shortage. The phenomenon even has its own catch phrase: “The great resignation”.
  • The reasons behind it are still under debate, but businesses are already adjusting. In contact centers, there is a renewed focus on agent retention and recruiting.
  • Projects that previously were not economical now make sense. Bottom line – it’s a good a time to be selling technology solutions to contact center.

Open Source

APIBAN: Protecting you from unwanted SIP traffic

> Link to slides, video, summary and Q&A <

Fred Posner, Senior VoIP Engineer, VoIP Consultant, LOD Communications

  • APIBAN helps identify known bad actors before they attack your system
  • Simple API queries / JSON responses
  • Open Source client to automatically integrate into iptables
  • Free (as in beer) service from LOD.com

SentryPeer, A distributed list of bad IP addresses and phone numbers collected via a SIP Honeypot.

> Link to slides, video, summary and Q&A <

Gavin Henry, CIO at TelcoSwitch and SureVoIP Founder.

  • What is SentryPeer? A distributed list of bad IP addresses and phone numbers collected via a SIP Honeypot.
  • Why is it different?
  • Technology Description
  • Results so far
  • Please contribute!

Open Source Telecom Survey 2021 Results & Discussion

> Link to slides, video, summary and Q&A <

Alan Quayle, Independent Consultant in Programmable Communications

  • This is our 3rd year of the survey, thank you for your continued support.
    • We received 114 responses to the general survey, +163 project survey responses giving a total of 277 received.
  • The general survey covered: Security, Serverless, STIR/SHAKEN, barriers and benefits of OSS, telcos and OSS, Training, IoT, and general geographic / category info.
  • Training: An interesting dichotomy is where people do not expect to pay for training when investigating a project but will pay when the project is part of their business.
    • MOOC.org pricing is interesting. It’s free if you just want to learn, if you want the training recognized, then there’s a fee. This enables people to investigate for free, and then if they require support, the training needs to be verified. This avoids training through support.
  • Open Source telecom software is part of a suite of open source projects used.
    • Perhaps we should investigate dominant architectures?
  • Companies that use open source make a long-term commitment to building an organization that understands open source, and is committed to owning the product, its roadmap, and the customer experience.
    • Companies successful with open source do not happen overnight, they are built over years.
  • Documentation, documentation, documentation
    • Check out Twilio – but we need to find a way to help solve this industry-wide issue.
  • Recommendations on what we need to do as an industry.

TADHack Global Review

> Link to slides, video, summary and Q&A <

Symbl.ai

Surbhi Rathore, Developer Marketing Manager at Symbl.ai

  • Review of Symbl.ai hacks
  • What we learned at TADHack Global

jambonz

Dave Horton, Creator of drachtio.org, the open source framework for SIP Server applications

  • Review of jambonz hacks
  • What we learned at TADHack Global
  • jambonz update and status review

Subspace

William King, CTO and Co-Founder, Subspace

  • Review of Subspace’s hacks
  • What we learned at TADHack Global
  • Subspace update and status review

AWA Network

Marten Schoenherr, CEO and Founder, AWA Network

  • Review of Telnyx hacks
  • What we learned at TADHack Global
  • AWA Network update and status review

Telnyx

Michael Palermo, Head of Developer Relations, Telnyx

  • Review of Telnyx hacks
  • What we learned at TADHack Global

From around the world, local hacks of significance

Alan Quayle, Founder TADHack and TADSummit

  • By the numbers – quantifying what we achieved
  • Around the world with a focus on Sri Lanka, South Africa, and Colombia
  • Showcasing some of my favorites
  • Plans for 2022

Workshops

Project Fonos: Voice assistant built for the web

<check out the replay here>

Pedro Sanders, Project Leader, Telecom Hacker, Fonoster Inc

Interactive fun-filled workshop runs on Saturday 27 Nov @ 0900-1200 EST. Yes that’s a Saturday! Sign-up here.

Fonoster will conduct a Programmable Voice workshop in collaboration with EICT PUCMM as part of the TADSummit EMEA/Americas(Online) 2021 on 27 Nov @ 0900 EST to spread the knowledge on the use of telematics to solve everyday problems.

0900 – 1030 AI/ML Crash Course
0930 – 0950 Intro to VoIP and Programmable Voice
0950 – 1000 Break -> Join the Slack community to claim your DID
1000 – 1050 Setting the environment (Dialogflow, Fonoster Account, etc)
1050 – 1100 Break -> Join the Slack community to claim your DID
1100 – 1200 Practical exercises

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