I’ve known Lyle Pratt since he founded BetterVoice in 2010, and was then acquired by Inteliquent (wholesale voice services) in 2016. Lyle was part of Inteliquent / Voyant, which was acquired in 2021 by Sinch. Lyle then left to build Vida as LLMs (Large Language Model) were getting interesting in automating some business functions. Through … Continue reading Vida Voice AI Lyle Pratt, Vida io Founder & CEO
RJ has been in the ‘Voice AI’ industry for decades. The session is not about his company Consig; rather his opinions on the voice AI industry, on where it’s been, where it is, and where its going. This is a dynamic time in the communications industry, as the English ironic curse goes, “may you live … Continue reading Voice AI: Breaking Past the Bullshit RJ Burnham, Founder & CEO at Consig AI
Surbhi Rathore has been a sponsor of TADHack and TADSummit over the years. Symbl.ai has been leading the real-time AI category since the beginning, since 2018. For the passed 5.5 years Symbl helps businesses understand multimodal interactions at scale to grow revenues and improve operations, across voice calls, videos calls, and messaging. Some of Symbl’s … Continue reading Unified compliance for human and AI agents with Call Score. Surbhi Rathore, CEO & Co-Founder, Symbl.ai
Karel Bourgois has been part of TADSummit and TADHack since the beginning. He was the first of us to point out the transformer model had changed the rules in AI. His presentation covers the latest in Voxist, but provides an excellent timeline on the development of AI. He begins with some McKinsey material. This year … Continue reading Voxist’s Real Time Enterprise AI, Karel Bourgois, Founder & CEO Voxist
TADSummit is never afraid of including workshops that may not appear that relevant at first sight. Sometimes technologies leapforward, like AI, and quantum computing could be another. Examples of other workshops: Back in 2021 Craig Richards gave a workshop entitled, My Two Bits on Qubits. If Kevin’s presentation whets your appetite on quantum computing, Craig’s … Continue reading Is Security in Programmable Communications ready for the post Quantum Era? Kevin Graham, Cavero Quantum
I’ve known Raj Sunder since Bakrie Telecom, where he ran Value Added Services. He was also a presenter at the first TADSummit in 2013, sharing Bakrie Telecom case studies on bringing the internet’s model of freemium to telecoms. It seemed appropriate to kick off with Raj, and see what he’s been upto in the intervening … Continue reading Wootag’s Journey. Raj Sunder, Founder and CEO Wootag
Holly buys A2P SMS for her clients, brands, she’s a Campaign Service Provider. She’s likely the largest individual brand aggregator in the market. This gives Holly unmatched insight on the challenges and needs of brands. Holly refers the to SMS ecosystem as ancient, which is in some ways unfortunately true. Yet its continued success is … Continue reading Understanding the Brands and their Messaging Needs Holly ‘The SMS Queen’ Depies
Rob is a TADSummit and TADHack regular. He provides in my opinion a critical litmus test on whether a new communications technology has potential, the issues to consider, and whether its ready. At the end of this post I include the pitch Rob gave for his hack RTCEmergency at the first TADHack in 2014. Time … Continue reading Using speech-to-speech models in conversational chatbots. Rob Pickering.
Caller ID Reputation provides visibility into how an enterprise’s calls are received by its customers. That is normal, flagged (e.g. scam likely) and blocked. These labels are consumer protection related. About 33% of a businesses calls are impacted by adverse labeling from the analytics engines (AE). There is also the flip side of spoofing and … Continue reading Realizing the Benefits of Business Identity for Optimal Consumer Contact. Gerry Christensen, Caller ID Reputation
Introduction This is a excellent demo, and shows the power of crafting solutions for specific business problems using AI, which is a piece of the overall solution. Yes, the models will change as the technology rapidly improves. And the solution can evolve to take advantage of those improvements in LLMs (Large Language Model). We’ve been … Continue reading Revolutionizing Debt Conversations with Conversation Intelligence. Paul Sweeney, Qamir Hussain, and Enzo Viscito. Webio