All posts by Alan Quayle

TADSummit Revisited

A Slice of TADSummit Asia: Industry Status

In this series of weblogs, A Slice of TADSummit, we review a few of the themes from TADSummit Asia. This slice focuses on Industry Status. Thank you to our sponsors for making TADSummit Asia 2020 possible:  Sangoma, Asterisk, VoIP Innovations (Apidaze), and TeleSign.  As well and the many presenters contributing their experiences, insights, and support. TADSummit is unique because we explicitly have a no BS … Continue reading A Slice of TADSummit Asia: Industry Status →

TADSummit Revisited

A Slice of TADSummit Asia: Open Source Telecom Software

In this series of weblogs, A Slice of TADSummit, we review a few of the themes from TADSummit Asia. This slice focuses on open source telecom software. Open source projects are a critical part of the web’s success. As programmable telecoms becomes democratized, open source projects are of increasing importance to the telecoms / communications industries. And like many … Continue reading A Slice of TADSummit Asia: Open Source Telecom Software →

TADSummit Revisited

A Slice of TADSummit Asia: Identity Verification

In this series of weblogs, A Slice of TADSummit, we review a few of the themes from TADSummit Asia. Identity Verification is hot. Skype now uses TeleSign’s Score to stop spam. I’ve been retweeting many job opportunities in identity verification from around the world. The growth in adoption and usage of online services during the pandemic has driven a massive increase … Continue reading A Slice of TADSummit Asia: Identity Verification →

TADSummit Revisited

A Slice of TADSummit Asia: Innovator Interviews

In this series of weblogs, A Slice of TADSummit, we review a few of the themes from TADSummit Asia. Some of the most viewed videos came from this segment: Innovator Interviews. It was my favorite segment because of the focus on people, their experiences, their advice, and also the common threads across the interviews. With no pre-planning, … Continue reading A Slice of TADSummit Asia: Innovator Interviews →

Announcements, Event Review

TADSummit Asia Wrap-up. TADSummit EMEA Americas Launch.

That’s a wrap on TADSummit Asia 2020. Through the month of May we’ve created an important milestone by documenting the status, latest thinking and best practices in Programmable Communications / Telecoms (CXTech). Thank you to our sponsors for making TADSummit Asia 2020 possible:  Sangoma, Asterisk, VoIP Innovations (Apidaze), and TeleSign. Thank you to every one of the presenters and panelists … Continue reading TADSummit Asia Wrap-up. TADSummit EMEA Americas Launch. →

Event Review

The Universal Telecom API in Asia Panel Discussion

TADSummit Asia 2020 Panel Discussion: Why Asia could be the best region for a Universal Telecom API Asia is unique in programmable telecoms (CXTech). We’ve not yet seen dominant region-wide CPaaS providers (like Twilio in North America) nor dominant telcos (like Vodafone in Europe) nor broad adoption of UCaaS/CCaaS by enterprises. Developer adoption of communication … Continue reading The Universal Telecom API in Asia Panel Discussion →

Event Review

Sangoma: Asterisk, VoIP Innovations, FreePBX

What is Asterisk? A great introduction to the  world’s oldest, largest, and most successful open source telecoms project. VoIP Innovations – Apidaze by Joe Aponick VoIP Innovations is a Wholesale VoIP provider with hundreds of thousands of active DIDs in over 8,500 rate centers in the US and 60 countries. It’s focused on providing service to … Continue reading Sangoma: Asterisk, VoIP Innovations, FreePBX →

Event Review

Innovator Interview: Manjeet Singh, CEO & Co-founder at Buddy4study

Programmable Communications Innovator Interview: Manjeet Singh, CEO & Co-founder at Buddy4Study I first met Manjeet in person at TADSummit 2015. He presented in the Telestax slot, in an illustrious morning plenary of the first day of TADSummit with: Tropo (who had recently been bought by Cisco); Nexmo (who were soon to be bought by Vonage); … Continue reading Innovator Interview: Manjeet Singh, CEO & Co-founder at Buddy4study →

Event Review

How chatbots enhance customer engagement and customer communication by Jay Shah

How chatbots enhance customer engagement and customer communication by Jay Shah 1) Introduction Brief introduction of &How Intelligence Current market situation Market is changing rapidly in real-time, tectonic shifts happening in the world How COVID-19 has helped to fuel the usage for chatbot technology The technology ranges from ‘text chatbot’ to ‘virtual assistant’, with ‘virtual … Continue reading How chatbots enhance customer engagement and customer communication by Jay Shah →

Event Review

The Anatomy of a Small Scale Question Classification Engine by David Curran

The Anatomy of a Small Scale Question Classification Engine by David Curran, Machine Learning Engineer, Openjaw Technologies Another great presentation on chatbots with a focus on question classification and practical issues of deploying chatbots in China. Great review of the approach to classifying questions for a chatbot to determine the intents of customers. Think of … Continue reading The Anatomy of a Small Scale Question Classification Engine by David Curran →